Return Policy
At RISEN, we want you to be completely satisfied with your purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.
Returns & Exchanges
- Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
- Original shipping costs are non-refundable.
- To be eligible for a return, your item must be unused, unworn and unwashed, and in the same condition that you received it. It must also be in the original packaging.
- Coupons cannot be returned or refunded.
- Items bought during a sale, can not be returned; only exchanged.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, you will be credited with a RISEN voucher or exchanged for the same item of a different size.
Please note we can not guarantee an exchange of items due to the item being out of stock.
We will book the collection and arrange it with our couriers for delivery at the customer’s cost. Local pickup or drop-off can also be arranged.
Criteria for returning an item
- The return must be logged online / via the website within 14 days of the item being shipped.
- To be eligible for a return, your item must be unused, unworn and unwashed, and in the same condition that you received it.
- The item must be in its original packaging.
- We reserve the right to deny a refund or exchange should the items be worn or in unfit condition to resell, except in the case of damaged or faulty items.
- When returning items, please ensure the product is well packaged and protected from damage in transit.
- Ensure that when your return is collected, that the item(s) are handed over in a single sealed bag or box.
- All returned packages remain the responsibility of the purchaser until received by RISEN.
- If you are not able to comply with these requirements, RISEN reserves the right to refuse an exchange or refund on change of mind items
- If the return product(s) fails to meet the “returns criteria” as per the returns policy, the customer will be liable for the return shipping costs.
Need help?
Contact us at support@risenactive.co.za for questions related to refunds and returns.
Return Process
For all returns fill in the Returns and Exchange form.
